Is there something left to wonder? Here you will find answers to frequently asked questions! Our experienced staff will serve you by phone, SMS, chat and email. Please contact us and we will help you with any training-related matters.
I haven't received a order confirmation.
We will send an order confirmation to the email address you provided immediately at the time of ordering. If the order confirmation has not arrived by email, check your spam. If you have inadvertently removed the order confirmation or have not received it, please contact the new customer service.
Is the order binding?
In accordance with our terms of delivery, orders placed less than eight days from the course date are binding. The course reservation and the desired changes must also be made eight days before the course day. If you do not participate in the course, we will invoice the full price of the course.
I can't take the class myself. Can someone else come instead of me?
Yes, you can. You can give a course reservation to someone else. At the beginning of the course, the participant enters their information on the participant form and reports any changed billing information.
Can I miss the course?
You can't be late for class. In addition to the content of several courses, training time also matters. So make sure you arrive on time.
Can we leave the course sooner?
You can't leave the course sooner. In addition to the content of several courses, training time also matters. Make sure you can spend the whole day on the course.
The card's gone. How do I get a new card?
If you've been there Uudenmaan Koulutuskeskus In a course organised by Oy, you can get a new card by ordering it through customer service. You can also use the chat function to help with your ordering. Customer service contact information can be found here.
I took a class, but the card hasn't come yet?
We'll order the cards when the course is over. The cards will arrive at our office within about 1-2 weeks. We will send them to the participants when the full payment has arrived on the invoice. We check performance weekly.